Terms and Conditions

Welcome to Revan Rose.

By using our website or completing a purchase through our online store, you agree to the terms and conditions outlined below. These terms are intended to regulate the sale and purchase process and protect the rights of both the customer and the store, in accordance with the applicable laws and regulations of the Kingdom of Bahrain.

1. Store Information

Store Name: Revan Rose

Business Activity: Sale of perfumes, incense, and wristwatches

Website: www.revanrose.com

2. Products and Prices

We strive to display products, their specifications, images, and prices as clearly and accurately as possible.

Product colors or packaging details may vary slightly from the displayed images due to differences in device settings or updates made by manufacturers.

The applicable price for an order is the price displayed to the customer at the time of purchase and order confirmation.

The store reserves the right to update prices, offers, or available products before the purchase is completed.

3. Orders

Customers can select products, add them to the shopping cart, and place orders through the online store.

After an order is placed, an order confirmation will be sent to the customer using the contact information provided.

The store reserves the right to contact the customer to confirm order details or the delivery address when necessary.

If a product becomes unavailable after an order has been placed due to insufficient stock or a technical error in displaying the product, we will contact the customer to resolve the matter, including refunding the amount paid when necessary.

4. Payment

Secure and approved electronic payment methods are provided.

Customers are responsible for ensuring that their payment information is correct before completing the transaction.

Revan Rose will never ask customers to provide their bank account password or card PIN.

5. Delivery

Orders will be delivered to the address specified by the customer during the checkout process.

Customers are responsible for ensuring that their phone number, delivery address, and other required delivery information are accurate.

Delivery times may vary depending on the area, product availability, delivery company, and operational circumstances.

6. Receiving the Order

Customers are advised to check the condition of the package and products upon delivery.

If there is any visible damage or an issue with the product, please contact us as soon as possible and provide photos or videos when necessary.

This does not affect any legal rights granted to consumers under the applicable consumer protection laws of the Kingdom of Bahrain.

7. Exchanges and Returns

Exchanges and returns are subject to the Exchange and Return Policy published on the store.

These terms are not intended to restrict or waive any legal rights granted to consumers.

8. Perfumes and Incense

Due to the nature of perfumes and incense products, once a product has been opened or used, it cannot be resold as a new product.

Therefore, requests for exchange or return due to a change of mind or no longer wanting the product are subject to the conditions of the Exchange and Return Policy, as well as the condition of the product and its packaging.

This does not affect the customer's legal rights in the event of a defect, malfunction, or failure of the product to conform to the stated or agreed specifications.

9. Wristwatches

In the event of a defect, malfunction, or failure of the watch to conform to the stated or agreed specifications, the matter will be handled in accordance with applicable law and the Exchange and Return Policy.

This does not cover damage resulting from misuse, breakage, scratches, or damage caused by accidents, where it is established that the damage resulted from the customer's use.

10. Offers and Discounts

Offers and discounts are subject to the terms specified in the relevant advertisement or product page.

Offers and discounts do not affect the consumer's legal rights in the event of a defect, malfunction, or failure of the product to conform to the stated or agreed specifications.

11. Invoice and Proof of Purchase

Customers are entitled to receive an invoice or proof of purchase in accordance with applicable requirements.

Customers are advised to keep their invoice or order number to benefit from after-sales, exchange, and return services.

12. Website Use

Users must use the website lawfully and must not attempt to disrupt the website, gain unauthorized access to its systems, or use it for fraudulent or unlawful purposes.

13. Intellectual Property

All content of Revan Rose, including the name, logo, images, designs, texts, and marketing content, is protected under applicable laws and intellectual property rights.

The content may not be copied or reused for commercial purposes without prior approval.